Whatever it is, we help you get back up and running as quickly as possible.

Our IT Support

Smooth User Experience

User IT Support

Our IT support is dedicated to providing service to our users. We actively listen to their issues, and meticulously conduct troubleshooting and detective work to uncover the underlying causes.

Additionally, we empower our clients with effective user management solutions, ensuring the enforcement of their operating procedures and IT policies.

Root Cause Analysis

We use a systematic process to identify the underlying reasons or fundamental causes behind IT issues or problems. It involves investigating the symptoms, examining the contributing factors, and ultimately pinpointing the primary cause that led to the issue.

Our goal of IT root cause analysis is to not only resolve the immediate issue but also prevent its recurrence by addressing the root cause. This helps to improve IT systems, enhance performance, and minimize the impact of similar problems in the future.

Recommendations

To fix, upgrade, or replace?

This is the question that every business asks. We will provide a benefit and budget assessment to determine which option is most viable.

Sometimes, the most cost-saving approach in the short term may turn out to be the most expensive in the long run.

What are the benefits of having our IT Support?

  1. Cost savings
    Outsourcing IT support can be more cost-effective than hiring in-house staff.

  2. Increased productivity
    With our IT support, businesses can focus on their core responsibilities and less time on IT-related issues.

  3. Access to expertise
    Our IT support consists of a team of IT technicians and system administrators. They are equipped with specialized knowledge and experience, which can help to improve the overall security and reliability of the business's IT systems.

Just a Few of Our Clients

  • Ms. Rachel

    One of the first aspects that truly impressed me about Advance IT was their prompt and helpful response to my inquiries and information requests. They didn't employ any high-pressure sales tactics; instead, they provided direct and informative assistance tailored to my specific needs.

    Their efficiency and professionalism instilled confidence in their services and, most importantly, they consistently delivered the desired outcomes. I extend my sincere gratitude to the entire team at Advance IT for their invaluable support in our office. Thank you!

  • Mr. Goh

    I became acquainted with Advance IT approximately three years ago, and from the start, their service has lived up to, if not exceeded, their advertised standards. Their after-sales service is highly professional and ranks among the best I have encountered throughout my years of engaging in IT maintenance and support.

    Advance IT prioritize customer satisfaction, and their service standards are superb. Their expertise shines through, particularly in network improvement and troubleshooting. They have undoubtedly earned my long-term business, and I wholeheartedly recommend Advance IT to anyone in need of their services. Keep up the great work!

  • Dr Goh

    Our Clinics operate 24 hours a day, 365 days a year. As such, there is a need for a strong team to support our operations.

    We are very happy with Advance IT. Their experience and dedication have strongly enhanced and supported our operational capabilities.

  • Ms. Lee

    Advance IT has consistently demonstrated an exceptional level of commitment, domain expertise, technical skills, reliability, and quality of service. We have been extremely satisfied with their IT services.

    Their consultants not only excel in ongoing IT maintenance and support but also willingly take on additional assignments. When it comes to IT support, Advance IT truly provides a comprehensive solution with a quick turnaround time.

  • Ms. Ting

    I would like to express my sincere appreciation to the staff at Advance IT for their exceptional work and dedication over the past two years. I have complete confidence in their consistent follow-up on every IT support case.

    They have gone above and beyond by loaning us their network equipment for troubleshooting, enabling us to make well-informed purchase decisions. Thank you for consistently providing friendly, helpful, and outstanding service.

  • Mr. Soh

    As a health screening provider, the smooth operation of our office and company relies heavily on sound technology. That's why we are delighted to have partnered with Advance IT for the past few years.

    Their team brings a wealth of experience, dedication, and a profound understanding of technology that greatly enhances our company's ability to carry out both our daily operations and long-term strategies. We have full confidence in their expertise and the valuable support they provide. Working with Advance IT has been instrumental in ensuring our success.

  • Mr. Sam

    We selected Advance IT in 2014 to upgrade our computer network. Since then we are impressed by their prompt response, great service, and good advice.